How to Recover Your Roblox Account Without Email (2025 Guide)

Lost access to your Roblox account with no email or phone number? Here’s a step-by-step guide to recover your account directly through Roblox Support.

If you can’t access your old Roblox account, the first step is to create a new account. Use this new account to reach Roblox’s support team. Scroll to the bottom of the Roblox homepage and click Help. Then select:

• Roblox Account → I need help with my account
• Then choose I forgot my password

Since you lack access to the email or phone on your original account, the automated recovery method won’t work—so continue to the next step.

Scroll to the bottom of the Help page and click Contact Support. You’ll be prompted to fill out a form.

• Enter the username of the account you’re trying to recover.
• Add your real first name (optional, but helpful).
• Use an active email address where Roblox can contact you.

For issue categories, select:

• Device: Your current platform (PC, mobile, etc.)
• Help category: Account hacked or can’t get in
• Sub-category: Forgot password

This is the most important part of your recovery process. If your account had no email or phone attached, you’ll need to offer alternate proof of ownership.

Include details such as:

• Past passwords
• Creation date estimate
• Robux purchases or item history
• Device used to log in

Be clear and honest in explaining how you lost access and why the account belongs to you.

After submitting your form, Roblox will send a support ticket confirmation. Their response time varies, but most users hear back within 24 hours.

Once they verify your ownership, Roblox will attach the email address you provided to the lost account—this is your key to reset the password.

Once the email is attached to the lost account:

• Visit the Roblox login page
• Click Forgot password or username
• Enter your newly attached email address
• Check your inbox for a password reset link
• Click the link and create a new password

After this, you’ll be able to log into your account once again.

• Create a new Roblox account
• Visit Help → Contact Support
• Fill out the form using your lost account’s username and a working email
• Select: Account hacked or can’t get in → Forgot password
• Provide ownership proof
• Wait for Roblox to attach your new email
• Use the reset link to recover access

Pro tip: Update your security settings once you’re back in.

For more recovery tips and Roblox guides, stay tuned to our blog. We’re here to help you navigate every challenge—whether it’s account access, trading Robux, or unlocking new skins.