Lost access to your Roblox account with no email or phone number? Here’s a step-by-step guide to recover your account directly through Roblox Support.
If you can’t access your old Roblox account, the first step is to create a new account. Use this new account to reach Roblox’s support team. Scroll to the bottom of the Roblox homepage and click Help. Then select:
Since you lack access to the email or phone on your original account, the automated recovery method won’t work—so continue to the next step.
Scroll to the bottom of the Help page and click Contact Support. You’ll be prompted to fill out a form.
For issue categories, select:
This is the most important part of your recovery process. If your account had no email or phone attached, you’ll need to offer alternate proof of ownership.
Include details such as:
Be clear and honest in explaining how you lost access and why the account belongs to you.
After submitting your form, Roblox will send a support ticket confirmation. Their response time varies, but most users hear back within 24 hours.
Once they verify your ownership, Roblox will attach the email address you provided to the lost account—this is your key to reset the password.
Once the email is attached to the lost account:
After this, you’ll be able to log into your account once again.
Pro tip: Update your security settings once you’re back in.
For more recovery tips and Roblox guides, stay tuned to our blog. We’re here to help you navigate every challenge—whether it’s account access, trading Robux, or unlocking new skins.
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